Our Customer Success Department is growing and we are seeking a number of Customer Care Specialists to join us as we prepare to move to brand new, bespoke offices in January 2020. We have a range of roles available and there are clear opportunities for career progression for the right people.
You will be required to provide information regarding products and services of our two brands, Wrap London and Poetry to our customers. This is not a sales role, there will be a particular focus on managing relationships with our customers by telephone, email, online review sites and social media.
The role is based in a fast-paced environment and requires a timely and accurate turnaround to customer queries as well as the processing of orders, exchanges and returns.
We welcome applications from candidates with a proven history of working in a customer facing environment, this could be direct retail experience as well as a call-centre based support. If you would like to join our team and tick most of the boxes below, we look forward to welcoming your application:
Skills and experience required:
We have 4 shift patterns available, 2 of which are part-time. The Customer Success Department operates between the hours of 7.30am and 10.30pm, Monday to Friday.
To apply please email us on firstname.lastname@example.org.