PLACING AN ORDER
Your credit/debit card will be charged for the full value of the goods only when your order is despatched. We currently accept Visa, Mastercard, Visa Delta and Visa Electron.

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Poetry for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card.

Prices and availability of goods are subject to change without notice. All prices are quoted in pounds sterling and are inclusive of VAT.

The advertised delivery charge will be added to your order value.

YOU HAVE A RIGHT TO CANCEL
You can cancel this contract if you so wish, provided that you exercise your right to do so within seven working days after the day on which you receive the products. If you intend to cancel your order under the Distance Selling Regulations, you must call us on 0845 120 8484 or email us at customercare@poetryfashion.co.uk to inform us that you are returning the goods under this regulation. You will be given a unique reference number that will alert our returns department of your intentions. If you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You will have to pay the costs of sending the order back to us. We strongly recommend that you obtain proof of postage as we do not accept responsibility for returned items that fail to reach us. A free proof of postage certificate from the Post Office will allow you to claim for a lost parcel, after 15 days, up to the value of 100 1st class stamps. This is currently worth £46.00. If the value of the order you are returning is greater than £46.00, we recommend you use Special Delivery Next Day which has a compensation service of up to £2,500. This service is available at the Post Office and prices currently start at £5.45. All of these prices and services are subject to change by the Post Office. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order. You can however still return all or part of your order and receive a refund for the cost of the goods.

SPECIAL OFFERS AND PROMOTIONS
If any promotion is valid only for orders over a certain amount, that amount does not include delivery.

To qualify for a multi-buy offer, all the items must be in stock or available to purchase. Where one item is offered free of charge and not all the items are the same price, then it is the cheapest item which is offered free of charge. If an item is returned which brings the total number of items retained below the offer threshold, your refund will be adjusted to reflect the fact that the offer is no longer valid. Previous purchases are not eligible for this offer.

SECURE PAYMENT
We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.

As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited.

It’s also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.