STANDARD UK DELIVERY - £4.95
Standard delivery within the UK costs £4.95 irrespective of the weight of the parcel. Orders should ordinarily arrive within five working days.
If no-one is at the specified delivery address when the courier attempts delivery, you can ask them to leave the package in a 'safe place' - i.e. in the porch, with a neighbour etc. Simply enter your designated place under delivery instructions as part of your order. Otherwise, the parcel will be returned to your local sorting office where it will be held for three weeks.
NEXT DAY UK DELIVERY - £8.95
We do offer a next-day delivery service for UK addresses only, with orders of in stock items received on weekdays before 2pm guaranteed to arrive the next working day. This costs £8.95. You will receive a tracking number via email.
A signature is required, so if no-one is at the specified delivery address when delivery is attempted, a card will be posted through your door.
Our next day service is only available for orders placed for delivery on a weekday. Unfortunately we are not able to make next day deliveries at the weekend, nor can we provide a next day service to Jersey, the Channel Islands, Scottish Highlands or Northern Ireland.
DELIVERY DETAILS
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply email customercare@poetryfashion.co.uk or call 0845 120 8484 and we will cancel your order. Your credit/debit card will not have been charged as your order will not have been despatched.
When the items ordered form part of a set or suit, then we will only despatch your order when all items become available.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.
Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
EUROPEAN DELIVERY - £18.00
If you are ordering from Germany, please re-direct to your local site
www.poetry-fashion.de for a swifter service.
We are happy to fulfill orders to most other European addresses, from the UK site. These are charged at £18.00 an order and can take up to a week to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.
REST OF THE WORLD - £20.00
If you are ordering from the USA, please re-direct to your local site www.poetryfashion.com for a swifter service.
We are happy to fulfill orders to most other addresses outside Europe, from the UK site. These are charged at £20 an order and can take up to 10 days to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.
TRACKING YOUR INTERNATIONAL DELIVERY
Most international deliveries are sent by courier and the progress of your delivery can be tracked through their website. However, deliveries to the following countries are sent by Royal Mail International and cannot be tracked on line.
EUROPE
Turkey, Italy, Cyprus, Malta and Greece
REST OF THE WORLD
Australia, Israel, Puerto Rico, Saudi Arabia, South Africa, Zambia, Czech Republic, Romania, Russian Federation.
Returns Policy
Order confidently from us, knowing you may return any products within 21 days of receipt for a refund. We always aim to process returns as quickly as possible and within 10 working days. However, please allow up to 21 days during busy periods.
We offer a free returns service on all full price orders sent to a UK address. Simply attach the reply paid sticker that appears at the bottom of your despatch note, to the original packaging. Free returns are not available during sale periods.
We strongly recommend that you obtain proof of postage as we do not accept responsibility for returned items that fail to reach us. A free proof of postage certificate from the Post Office will allow you to claim for a lost parcel, after 15 days, up to the value of 100 1st class stamps. This is currently worth £46.00.
If the value of the order you are returning is greater than £46.00, we recommended you use Special Delivery Next Day which has a compensation service of up to £2,500. This service is available at the Post Office and prices currently start at £5.45. All of these prices and services are subject to change by the Post Office.
